Frequently Asked Questions
Everything you need to know about shopping with Bond & Mason
What is the standard shipping timeframe?
We offer standard shipping across the continental United States. Orders are typically processed within 1-2 business days and arrive within 5-7 business days.
What is your return policy?
We accept returns on all unused items in their original packaging within 30 days of delivery. Please visit our returns portal to generate a prepaid shipping label.
Are Bond & Mason products covered by a warranty?
Yes, all our products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, Bond & Mason ships to the United States and Canada. We are working on expanding our logistics to support more international destinations soon.